FAQ's

Are both Vault and Everlywell at-home Covid-19 test kits authorized by the FDA?

Yes, both kits have received an EUA (Emergency Use Authorization) from the Food and Drug administration.

https://www.fda.gov/media/138146/download

https://www.fda.gov/media/137771/download

Are the Covid-19 tests kits available nationwide?

Yes, the test kits are available in all 50 states.

Where are the Covid-19 test kits made?

Both the Vault and Everlywell at-home kits are made in the USA.

How long will it take to receive my Covid-19 test kit in the mail?

The kit is sent to your address via expedited shipping which means you will receive it within 5 business days.

Do I need a prescription from an outside doctor to order my Covid-19 test kit?

No, both Vault and Everlywell have their own telehealth partners that use board-certified physicians to review your request and prescribe your test. Once tests are reviewed, the telehealth partner will conduct follow-up discussions for those with positive results.

How do you decide who gets tested?

People interested will be asked to fill out a symptom questionnaire provided by a telehealth provider pre-purchase. You can still get tested regardless of whether or not you have symptoms.

What do these tests measure?

Both tests are rt-PCR tests (a special kind of PCR test) that look for the presence or lack of unique genomic markers of the SARS-CoV-2 Virus using a saliva sample (Vault) or a nasal swab sample (Everlywell).

What role do Physicians play in your testing?

All test kit results will be evaluated and approved by an independent board-certified physician. If your results are positive you will be contacted and guided through your next steps at no additional charge. Bound by law, our partners must report all results to state and public health authorities.

What happens if I don’t provide an adequate sample?

In some cases, if your provided sample isn’t acceptable, it is possible that our partner lab won’t be able to properly determine your test results. In that case, a member from one of our telehealth partners will reach out to determine your next steps and will likely advocate self-quarantining to avoid possibly contributing to community spread.

Is it safe to send Covid-19 samples through the mail?

All collection methods follow Covid-19 infectious disease specimen collection recommendations provided by the United Nations Committee of Experts on the Transport of Dangerous Goods. Our partners have extensive experience in the handling of infectious disease samples and have processed thousands of these samples over the years. All appropriate shipping materials are provided for a safe shipment. The process of at-home collection reduces the risk of exposure for both the patient and the medical professional that would be administering your test in a doctor’s office or hospital. Furthermore, packages contain the proper biological material markings to adhere to guidelines so postal workers know what they’re handling.

What about sample stability?

Generally, samples remain stable for four days and with the prepaid overnight shipping labels and packaging we provide, your sample can be sent out the same day as it’s collected. Your sample will not be processed if you do not ship on the same day as its collected.

How long does it take to get results?

All test kit results will be evaluated and approved by an independent board-certified physician. If your results are positive you will be contacted and guided through your next steps at no additional charge. Bound by law, our partners must report all results to state and public health authorities.

Is there any chance I won’t receive a conclusive result?

In certain instances, it is possible that you might not receive a conclusive result even if you’re infected due to the following:

  • It’s too early in the infection for adequate sampling.
  • Your sample wasn’t shipped back on the same day of collection.
  • There was an issue with your sample or the test itself was problematic.

What will my results tell me?

Your results will convey you whether you’ve tested positive for Coronavirus (SARS-CoV-2, Covid-19). Positive results indicate it is very likely you have Covid-19 as there is a very small chance for a false-positive result. Based on your medical history and symptoms, your healthcare provider will help you determine your best course of action. Managing your symptoms and limiting your exposure to others is part of your treatment. As required by law, your results will be reported to the state health authorities to help inform the critical ongoing public health response.

What should I do if my results are negative, but I am still having symptoms?

Please continue to follow procedures and precautions relating to isolation and consult your healthcare provider on the issue of further testing.

Who will have access to my results?

Two things happen with your results: You find out personally where you alone have access, and on the lab / physician's end, positive test results for Covid-19 must be communicated to the public health reporting agencies. This is due to Covid-19 being considered as a reportable disease. They utilize this data to track new infections for the purpose of public health awareness and the proper response. Information is not shared with any insurance companies or healthcare providers.

Will others in the SelfCertify community know if I’ve tested positive? 

No on one in the SelfCertify community or the SelfCertify administrators will see your test results.

Is there a way for me to indicate that I’ve been vaccinated inside the Membership Area?

Currently there is not a way to indicate you’ve received the vaccine inside the Membership Area, however we are working with labs throughout the U.S. to create a secure way to confirm SelfCertify members have received the vaccine.

Can a business advertise that they are SelfCertified?

Yes. Please email us at hello@selfcertify.com to find out more.

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